The best way to make an appointment at The Spa at Pelican Hill is to call central reservations. You can also book an appointment directly through the spa or through The Resort at Pelican Hill concierge if you’re a guest at the resort. Reservations cannot be made online. If you’re unable to make the scheduled appointment date and time, you must cancel at least four hours prior to your appointment to avoid cancellation fees. If you cancel within the four-hour period, you will be charged 50 percent of the treatment fee. If you don’t show up for your appointment at all, you’ll be charged 100 percent of the treatment fee.